Terms of Service

1. Acceptance of Terms

These Terms of Service (the “Terms”) form a binding agreement between you or the organization you represent (“you,” “Customer”) and Byteonic Labs, a company based in Noida, Uttar Pradesh, India, which operates Inletbase (“Inletbase,” “we,” “us,” or “our”). By creating an account, accessing, or using the Services, you agree to be bound by these Terms, our Privacy Policy, and — where we process personal data on your behalf — our Data Processing Addendum. If you do not agree, do not use the Services. If you accept on behalf of an organization, you represent that you have authority to bind it.

2. Definitions

• “Services” means the Inletbase website, form backend, AI chatbot platform, APIs, plugins, and related software and documentation.
• “Customer Data” means data, including end-user form submissions and chatbot conversations, that you or your end users submit to or through the Services.
• “End User” means a person who interacts with your forms or chatbots powered by the Services.

3. Eligibility & Account Registration

You must be at least 18 years old and capable of forming a binding contract to use the Services. You agree to provide accurate account information and to keep it current. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at hello@inletbase.com of any unauthorized use or security breach.

4. Subscriptions, Fees & Billing

• Plans & fees. Paid Services are billed according to the plan you select. Fees, features, and usage limits are described at the point of purchase and may be updated prospectively.
• Renewal. Subscriptions automatically renew for successive periods unless cancelled before the end of the current period. You authorize us and our payment processor to charge the applicable fees to your payment method.
• Taxes. Fees are exclusive of taxes, which you are responsible for except for taxes on our net income.
• Refunds. Except as required by law or expressly stated, fees are non-refundable. Cancellation stops future billing but does not entitle you to a refund of amounts already paid.
• Non-payment. We may suspend or terminate Services for overdue amounts after reasonable notice.

5. License & Restrictions

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during your subscription. You must not:

• copy, modify, distribute, sell, sublicense, or create derivative works of the Services except as permitted;
• reverse engineer or attempt to derive source code, except to the extent permitted by law;
• circumvent usage limits, security, or access controls, or probe or scan the Services without authorization;
• use the Services to build a competing product or benchmark without our consent; or
• remove proprietary notices.

6. Acceptable Use

You agree not to use the Services to:

• violate any law or regulation, or infringe the rights of others;
• transmit unlawful, harmful, defamatory, or infringing content, or unsolicited communications (spam);
• upload malware or interfere with the integrity or performance of the Services;
• collect or process personal data without a valid legal basis and appropriate notice to End Users; or
• attempt to gain unauthorized access to any system or data.

We may investigate suspected violations and suspend or terminate access to protect the Services and other users.

7. Customer Data & Privacy

As between the parties, you own your Customer Data. You grant us a worldwide, limited license to host, process, transmit, and display Customer Data solely to provide and improve the Services and as instructed by you. You are responsible for the accuracy and legality of Customer Data and for obtaining all necessary consents and providing all required notices to your End Users.

Our processing of personal data is described in our Privacy Policy. Where we process personal data on your behalf, we act as your processor under our Data Processing Addendum, which is incorporated into these Terms by reference.

8. Intellectual Property

The Services, including all software, content, trademarks, and documentation, are owned by us or our licensors and are protected by intellectual property laws. Except for the rights expressly granted here, we reserve all rights. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

9. Third-Party Services & API Use

The Services may integrate with third-party products (for example, form builders, CMS platforms, payment processors, and AI providers). Your use of third-party services is governed by their terms, and we are not responsible for them. If we provide APIs, you agree to comply with any published limits and documentation, and we may throttle or suspend access to protect the platform.

10. Confidentiality

Each party may access the other’s confidential information. The receiving party will protect it using reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisers who need to know and are bound by confidentiality obligations. This does not apply to information that is public, independently developed, or lawfully obtained without restriction.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

13. Indemnification

You agree to defend, indemnify, and hold harmless Byteonic Labs and its affiliates, officers, and employees from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of your Customer Data, your use of the Services in breach of these Terms, or your violation of law or the rights of any third party.

14. Term & Termination

These Terms apply while you use the Services. You may stop using and cancel your subscription at any time through your account. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or if required by law, generally with reasonable notice where practicable. Upon termination, your right to use the Services ends. We will make Customer Data available for export for a limited period, after which we may delete it, subject to legal retention requirements. Sections that by their nature should survive termination (including IP, disclaimers, liability, indemnification, and governing law) will survive.

15. Changes to the Services & Terms

We may modify or discontinue features of the Services. We may also update these Terms from time to time; when we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use after changes take effect constitutes acceptance of the revised Terms.

16. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws rules. The parties will attempt to resolve disputes informally by contacting each other first. If a dispute cannot be resolved informally, it will be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, India, except that either party may seek injunctive relief to protect its intellectual property or confidential information in any court of competent jurisdiction. Nothing in this section affects mandatory consumer rights that apply to you under local law.

17. General Provisions

• Entire agreement. These Terms, together with the Privacy Policy and, where applicable, the DPA and any order form, are the entire agreement between the parties regarding the Services.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may provide notices via the Services or email; you may contact us using the details below.

18. Contact Us

Questions about these Terms can be sent to hello@inletbase.com or through our contact page.